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Enterprises are realizing how important it is to "know what they know" and be able to make maximum use of the knowledge. This knowledge resides in many different places such as: databases, knowledge bases, filing cabinets and peoples' heads and are distributed right across the enterprise. All too often one part of an enterprise repeats work of another part simply because it is impossible to keep track of, and make use of, knowledge in other parts. Enterprises need to know:
- Knowledge assets
- Knowledge Management
Success in an increasingly competitive marketplace depends critically on the quality of knowledge which organizations apply to their key business processes. Product development requires knowledge of consumer requirements, new science, new technology, marketing etc.
Knowledge assets are the knowledge regarding markets, products, technologies and organizations, that a business owns or needs to own and which enable its business processes to generate profits, add value, etc.
Knowledge management is not only about managing these knowledge assets but managing the processes that act upon the assets. These processes include:
- Developing knowledge
- Preserving knowledge
- Using knowledge
- Sharing knowledge
Therefore, Knowledge management involves the identification and analysis of available and required knowledge assets and knowledge asset related processes, and the subsequent planning and control of actions to develop both the assets and the processes so as to fulfill organizational objectives.
At the strategic level the organization needs to be able to analyse and plan its business in terms of the knowledge it currently has and the knowledge it needs for future business processes. At the tactical level the organization is concerned with identifying and formalising existing knowledge, acquiring new knowledge for future use, archiving it in organizational memories and creating systems that enable effective and efficient application of the knowledge within the organization. At the operational level knowledge is used in everyday practice by professional personnel who need access to the right knowledge, at the right time, in the right location. |
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