Convergent Technologies (CT) - Online Status Tracking and Directory Services

Online Status Tracking and Directory Services

Bharat Sanchar Nigam Limited, India

Problem Definition
BSNL Gurgaon is one of the biggest Telecom Organization in India. Gurgaon Telecom looks after the operations, maintenance and development of Telecom services of the Gurgaon Revenue District. BSNL Gurgaon has a large pace of customers. The number of telephone connections has almost DOUBLED in the last two years, whereas it has gone up THREE TIMES in the Gurgaon Rural Area in the last two years. The number of their customers has drastically increased and it was difficult for them to process frequent requests of their customers.

Solution Framework
Convergent Technologies developed a Customer Relationship Management system for BSNL Gurgaon .The system is a Web based interface offering to its customers an Information Portal about customer-centric services like Waiting List; Status of services asked for; Customer Service Center Locators; regular updates on Services offered, Commercial, Billing and Tariffs by BSNL; and most importantly, it offers its customers the facility to find out the status of their outstanding monthly telephone bills through the internet.

Technologies used:
Java Server Pages and Oracle 9i

http://www.bsnlgurgaon.com

Write to us for a detailed document on bsnlgurgaon.com

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CEO: Rashmi Sharma,

CTO: Sujit Panigrahi

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Lucy Das

Aditya Bhardwaj

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Ajay Garg

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Convergent Technologies (CT) is one of trusted software service providers based out of India. Convergent Technologies enables organizations across the globe identify key building blocks and to develop optimal solutions with low total cost of ownership. "Convergence" will always be the key driving force behind all our development work. When you surround any of our technology offering with other modular convergence possibilities, you would begin to lay a foundation for a total digital facility, which is our vision for the future.